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20337: Enterprise Voice and Online Services with Microsoft Lync Server 2013

Course Objectives

This five-day instructor-led course teaches how to design and configure enterprise voice in Microsoft Lync Server 2013 and Lync Online services. This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, Lync Online in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your enterprise voice deployment. This course helps the student prepare for Exam 70-337.

Exam 70-337: Enterprise Voice & Online Services with Microsoft Lync Server 2013: counts as credit toward the following certification(s): Microsoft Certified Solutions Expert (MCSE): Communication

To earn your MCSE: Communication certification, start with the MCSA: Windows Server 2012 certification, then pass Exams 70-336 and 70-337. The MCSE: Communication certification requires candidates to show continued ability to perform in this technology area by completing a recertification exam every three years.

Design a resilient enterprise voice solution
Design and configure network services for Lync 2013
Configure Lync Server 2013 voice features
Implement emergency voice services
Plan and configure a Lync Online or hybrid solution

Course Outline

Module 1: Voice Architecture
Architecture and Server Roles
Voice Features of Lync Server 2013
Site Topologies
Module 2: Configuring Basic Enterprise Voice Functionality
Introduction to Lync Voice Routing
Configuring Enterprise Voice
Defining Voice Policies
Assigning DID Numbers
How to Design a Dial Plan
Lab : Preparing for Enterprise Voice
Module 3: Designing Exchange Server 2013 Unified Messaging Integration with Lync Server 2013
Overview of Exchange 2013 Unified Messaging
Integrating Unified Messaging with Lync Server 2013
Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
Module 4: Voice Applications
Call Park Service
Managing Calls to Unassigned Numbers
PSTN Conferencing
Overview of Response Group Services
Implementing Response Group Services
Lab : Implementing Enterprise Voice Applications
Module 5: Configuring and Deploying Emergency Calling
Introducing Location Information Server
Overview of Setup and Call Flow
Designing Location Policies
Implementing LIS
Address Discovery
User Experience
Lab : Configuring Location Information Service for Emergency Calling and Enhanced 9-1-1
Module 6: PSTN Integration
Connecting to the PSTN
Connecting to the Existing PBX
M:N Interworking Routing
Call Routing Reliability
Module 7: Lync Server 2013 and Networking
Call Admission Control
Planning for Call Admission Control
Media Bypass
Lab : Implementing Call Admission Control
Module 8: Phones and Devices
Introduction to Phones and Devices
Device Deployment
Lync Server 2013 Phone Management
Analog Device Support
Module 9: Lync Online Configuration and Migration
Office 365 Architecture
Deploying Lync Online
Lync Hybrid Scenarios
Lab : Deploying Lync Online
Module 10: Quality of Experience
Voice Quality Concepts
Exploring Lync Monitoring Server Components
Exploring Lync Monitoring Server Reports
RTP and RTCP Collected Information
Lab : Exploring Monitoring Server Reports
Module 11: Voice Resiliency
Voice Resiliency in Lync Server 2013
Lync Pool Resilience
Branch Office Resilience
Lab : Implementing Voice Resiliency in Lync Server 2013

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