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20688 Supporting Windows 8.1

Course Objectives

This five day course will provide you with the knowledge and skills required to support a Windows 8.1 deployment in medium and large enterprise environments and to resolve technical issues by developing a troubleshooting methodology for Windows 8.1.

Exam 70-688: Configuring and Managing Windows 8.1: counts as credit toward the following certification(s): Microsoft Certified Solutions Associate (MCSA): Windows 8.1

Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
Troubleshoot startup issues and operating system services on a Windows 8.1 system.
Resolve issues related to hardware devices and device drivers.
Troubleshoot computers remotely.
Troubleshoot issues related to network connectivity.
Troubleshoot client configuration failures and GPO application issues.
Troubleshoot issues related to user settings.
Troubleshoot remote connectivity issues.
Resolve issues related to accessing resources from computers that are domain-joined.
Resolve issues related to accessing resources from computers that are not domain-joined.
Troubleshoot issues related to application installation and operation.
Maintain Windows 8.1 following deployment.
Design and implement extranet connectivity for Windows 8.1.
Recover a computer running Windows 8.1.

Course Outline

Module 1: Introduction to Troubleshooting Windows 8.1
Common Windows 8.1 Troubleshooting Scenarios
Overview of Windows 8.1 Architecture
Overview of Troubleshooting Steps
Lab : Troubleshooting Windows 8.1
Module 2: Troubleshooting Computer Startup
Overview of the Windows 8.1 Startup Recovery Environment
Optimizing and Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
Lab : Troubleshoot a Startup Failure
Lab : Troubleshoot a Startup Failure
Module 3: Troubleshooting Hardware and Device Drivers
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Troubleshooting Device Driver Failures
Monitoring Reliability
Configuring the Registry
Lab : Resolving Hardware Device and Device Driver Issues
Module 4: Remote Troubleshooting
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
Lab : Troubleshooting a Remote Computer
Module 5: Troubleshooting Network Connectivity Issues
Determining Network Settings
Troubleshooting Network Connectivity Issues
Lab : Troubleshooting Network Connections
Module 6: Troubleshooting Group Policy
Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
Lab : Troubleshooting the Application of GPOs
Module 7: Troubleshooting User Settings
Troubleshooting Sign In Issues
Troubleshooting User Profiles
Troubleshooting Folder Redirection
Troubleshooting USMT
Lab : Resolving Sign In Problems
Lab : Resolving Folder Redirection Problems
Module 8: Troubleshooting Remote Connectivity
Troubleshooting VPN Connectivity Issues
Troubleshooting NAP Issues
Troubleshooting DirectAccess Issues
Lab : Troubleshooting DHCP NAP Enforcement
Lab : Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access within a Domain
Troubleshooting File Access Issues
Troubleshooting File Permissions Issues
Troubleshooting Printer Access Issues
Lab : Troubleshooting Resource Access
Module 10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients
Configuring and Troubleshooting Workplace Join
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting SkyDrive Access
Lab : Configuring and Troubleshooting Workplace Join
Lab : Configuring Work Folders
Module 11: Troubleshooting Applications
Troubleshooting Application Installation Issues
Troubleshooting Desktop Apps
Troubleshooting Windows Store Apps
Troubleshooting Internet Explorer
Troubleshooting Client Hyper-V
Lab : Troubleshooting Desktop Apps
Lab : Troubleshooting Internet Explorer Issues
Module 12: Maintaining Windows 8.1
Troubleshoot Windows Activation Issues
Monitoring and Configuring Performance Options in Windows 8.1
Protecting Windows 8.1 from Malware and Viruses
Applying Application and Windows Updates
Lab : Identifying Performance Problems
Module 13: Recovering Windows 8.1
Restoring Files in Windows 8.1
Recovery Options in Windows 8.1
Lab : Recovering Files
Lab : Recovering a Windows 8.1 Computer (2)

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