Cisco TSHOOT: Troubleshooting and Maintaining Cisco IP Networks

TSHOOT is a new course replacing ONT and ISCW, and will be available from April 30, 2010 onwards. This is part of a series of changes implemented by Cisco to the CCNP and CCDP certification programs.

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) is one of three courses that are recommended for CCNP candidates, along with Implementing Cisco IP Routing (ROUTE) and Implementing Cisco IP Switched Networks (SWITCH). Contact us to get the latest updates.

This course is part of the official Cisco CCNP curriculum and covers the skills that are required for CCNP certification. Students will learn to monitor and maintain complex, enterprise routed and switched IP networks. Skills include the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices, in a systematic and ITIL-compliant approach. Extensive labs emphasize hands-on learning and practice to reinforce troubleshooting techniques.

Objectives

• Planning Maintenance for Complex Networks
• Selecting Maintenance and Troubleshooting Tools and Applications
• Planning Troubleshooting Processes for Complex Enterprise Networks
• Maintaining and Troubleshooting Campus Switching-Based Solutions
• Maintaining and Troubleshooting Routing-Based Solutions
• Maintaining and Troubleshooting Network Security Solutions
• Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

1. Planning Maintenance for Complex Networks
   1. Applying Maintenance Methodologies
   2. Common Maintenance Processes and Procedures
   3. Network Maintenance Tools, Applications, and Resources
2. Planning Troubleshooting Processes for Complex Enterprise Networks
   1. Lab 2-1 Debrief
   2. Applying Troubleshooting Methodologies
   3. Planning and Implementing Troubleshooting Procedures
   4. Integrating Troubleshooting into the Network Maintenance Process
3. Maintenance and Troubleshooting Tools and Applications
   1. Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
   2. Using Specialized Maintenance and Troubleshooting Tools
4. Maintaining and Troubleshooting Campus Switching-Based Solutions
   1. Troubleshooting VLANs
   2. Troubleshooting Spanning Tree
   3. Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing
   4. Troubleshooting FHRPs
   5. Troubleshooting Performance Problems on Switches
   6. References to Additional Campus Switching Technologies in E-Learning
5. Maintaining and Troubleshooting Routing-Based Solutions
   1. Troubleshooting Network Layer Connectivity
   2. Troubleshooting EIGRP
   3. Troubleshooting OSPF
   4. Troubleshooting Route Redistribution
   5. Troubleshooting BGP
   6. Troubleshooting Performance Problems on Routers
   7. References to Additional Troubleshooting on NAT and DHCP in E-Learning
6. Maintaining and Troubleshooting Network Security Solutions
   1. Troubleshooting Security Features
   2. Security Features Review
   3. References to Additional Security Troubleshooting in E-Learning
7. Maintaining and Troubleshooting Integrated, Complex Enterprise Networks
   1. Troubleshooting Complex Environments