Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5 (CHD-100-1)

It is recommended that you have basic knowledge of Microsoft Windows Server 2008 R2 environments, Active Directory, group membership within Active Directory, and experience with basic client network connectivit

• Identify components, communication, and services of Citrix XenApp 6.5.
• Identify components, communication, and services of Citrix XenDesktop 5.6.
• Describe and use the different management consoles.
• Identify and use tools from Citrix for troubleshooting and diagnosing issues (for example: qfarm, lbdiag, Quick Launch).
• Describe delegated administrator privileges for XenApp and XenDesktop.
• Describe the various resource types available for XenApp and XenDesktop.
• Understand the core architecture and communication requirements for the Citrix Receiver, Web Interface, and the XenApp/XenDesktop architecture.
• Understand the XenApp and XenDesktop logon process and cause for possible delays or issues.
• Recognize how XenApp and XenDesktop policies are processed.
• Recognize how Active Directory GPO’s apply to sessions.
• View resultant set of policies using policy modeling and view configured policy settings.
• Understand how ICA session printing is routed.
• Identify services and settings that affect printing.
• Understand the Web Interface and Secure Gateway communication processes.
• Manage sessions.
• Shadow users.
• Troubleshoot application issues, including seamless applications.
• Troubleshoot sessions and session connectivity issues.
• Troubleshoot streamed applications and sessions, including offline access to streamed applications.
• Troubleshoot policy issues.
• Troubleshoot common printing issues.
• Troubleshoot client to Web Interface communication issues.
• Troubleshoot Web Interface authentication issues.
• Troubleshoot Web Interface enumeration issues.
• Troubleshoot Secure Gateway.