Enquire NowUCA v9.0 – Unity Connection Administration
- » Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- » Describe the components that are required for user call processing by Cisco Unity Connection
- » Implement the various features and options that are available to users in Cisco Unity Connection
- » Explore the version 9.0 features and function of Unified Messaging, including Single Inbox, Text to Speech and calendars.
- » Use the various applications, tools, and reports that are available in Cisco Unity Connection
- Module 1: Introduction to Cisco Unity Connection
- Understanding Cisco Unity Connection
- Cisco Unity Connection Integration
- Active-Active, High-Availability Deployment
- Digital Networking Deployment Model
- Accessing Cisco Unity Connection
- Logging into Cisco Unity Connection Applications
- Serviceability and Connection Serviceability
- Cisco Unity Connection Administration
- Ports and Telephony Integration
- General Configuration
- How the System Handles Calls
- Describe Call Handlers
- HandlersFunction and Purpose
- Default Call Handler Flow
- Call Handler Configuration
- Understanding Call Flow
- Reviewing Incoming Call Flows
- Reviewing Incoming Call Handling Components
- Describe Call Routing Direct and Fowarded
- Describing Call RoutingDirect
- Describing Call RoutingForwarded
- Defining and Configuring Users
- Implementing Call Routing
- Implementing Call RoutingDirect
- Implementing Call RoutingForwarded
- Describing Directory Handlers
- Configuring Directory Handlers
- Describing Interview Handlers
- Configuring Interview Handlers
- Module 2: Configuring Users and Contacts
- Understanding Users
- Preparing to Configure Users
- Configuring Authentication Rules
- Configuring Class of Service
- Configuring Schedules and Holidays
- Configuring User Templates
- Configuring Users
- Understanding Contacts
- Configuring Contacts
- Configuring Multiple Users
- Importing Users Using AXL
- Importing Users Using LDAP
- Importing Users Using Bulk Administration Tool
- Reviewing Users
- Module 3: Implementing Features
- Dial Plan Components
- Dial Plan Configuration
- Reviewing User Features
- Integrate vs. Unified Messaging
- Unified Messaging in Version 9.0
- Unified Messaging Configuration
- Accessing Voice Messaging
- Phone View / Visual Voicemail
- Implementing ViewMail for Outlook
- ViewMail for Outlook 2007 Single Inbox
- ViewMail for Outlook 2007 IMAP
- Personal Communications Assistant (PCA)
- Accessing Voice Messaging Using RSS Feeds
- Using RSS Feeds
- Implementing Secure Messaging
- Distribution ListsSystem Distribution Lists
- Distribution ListsPrivate Distribution Lists
- Module 4: Using Cisco Unity Connection Applications, Tools and Reports
- Audiotext Application Design
- Audiotext Application Configuration
- Greeting Administrator
- Greeting Administrator Configuration
- Using the Bulk Edit Feature
- Using Task Management
- Cisco Unity Connection Reports
- Disaster Recovery Tool
- Configuring Backups
- Performing Restore Operations
- Lab 1-1: Verifying Connectivity and Call Flow
- Lab 1-2: Verifying and Configuring Call Handlers
- Lab 1-3: Working with Users and Extensions in Voice Mail
- Lab 2-1: Preparing to Configure Users and Contacts
- Lab 2-2: Managing Users and Contacts
- Lab 2-3: Managing Multiple Users
- Lab 3-1: Implementing the Dial Plan
- Lab 3-2: Understanding User Features
- Lab 3-3: Implementing Messaging and User Features
- Lab 4-1: Implementing an Audiotext Application
- Lab 4-2: Using Cisco Unity Connection Tools and Reports
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