Microsoft Dynamics 365 Customer Engagement Apps
Module 1: Foundations of Dynamics 365 Customer Engagement Apps
Module 2: Shared Activities and Integration Options
- Lab 1: Hands-on experience with customer engagement apps
- Lab 2: Managing customers and activities
Demos:
- Dynamics 365 Customer Engagement Apps
- Dynamics 365 Customers and Activities
- Search and Filter Data
- Teams Integration
Dynamics 365 Customer Insights
Module 1: Explore Dynamics 365 Customer Insights
Module 2: Dynamics 365 Customer Insights – Data and Customer Voice
- Lab 1: Creating a simple customer journey
Demos:
- Create Customer Segments
- Manage an Event
Dynamics 365 Sales
Module 1: Explore Dynamics 365 Sales
Module 2: Sales Capabilities and Related Apps
- Lab 1: Create and Manage Opportunities in Dynamics 365 Sales
Demos:
- Dynamics 365 Sales Business Process Flow
- Dynamics 365 Sales Insights
- Dynamics 365 Sales Mobile App
Dynamics 365 Customer Service
Module 1: Explore Dynamics 365 Customer Service
Module 2: Dynamics 365 Customer Service Capabilities and Related Apps
- Lab 1: Create and Manage Cases in Dynamics 365 Customer Service
Demo:
- Use Omnichannel for Customer Service
Dynamics 365 Field Service
Module 1: Explore Dynamics 365 Field Service
Module 2: Scheduling Capabilities in Dynamics 365 Field Service
Demos:
- Work with Work Orders
- Work with Inspections
- Dynamics 365 Field Service Mobile App
- Connected Field Service