Microsoft Dynamics 365 Customer Service Training (MB-230)

What Will You Learn?

• Microsoft Dynamics 365 Customer Service Training (MB-230) Course Benefits
• Install and configure the customer service app
• Identify common customer service scenarios
• Complete a case resolution process
• Analyze customer service data
• Automate case management record processing
• Create and use knowledge articles, entitlements, and service-level agreements
• Work with Omnichannel, Connected Customer Service, and Microsoft Power Platform
• Work with Customer Service Scheduling, Insights, and workspaces
• Continue learning and face new challenges with after-course one-on-one instructor coaching