Course Content
VMware Troubleshooting Training
    About Lesson

    Module 1: Course Introduction

    • Introductions and course logistics
    • Course objectives

    Module 2: Introduction to Troubleshooting

    • Define the scope of troubleshooting
    • Use a structured approach to solve configuration and operational problems
    • Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

    Module 3: Troubleshooting Tools

    • Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems
    • Identify important vSphere log files and interpret the log file contents
    • Describe the benefits and capabilities of VMware Skyline
    • Explain how VMware Skyline works
    • Identify uses for Skyline Advisor

    Module 4: Troubleshooting Virtual Networking

    • Analyze and resolve standard switch and distributed switch problems
    • Analyze virtual machine connectivity problems and fix them
    • Examine common management network connectivity problems and restore configurations

    Module 5: Troubleshooting Storage

    • Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems
    • Analyze and resolve common VM snapshot problems
    • Identify and resolve multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) event problems

    Module 6: Troubleshooting vSphere Clusters

    • Identify and recover from problems related to vSphere HA 
    • Analyze and resolve VMware vSphere® vMotion® configuration and operational problems 
    • Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems 

    Module 7: Troubleshooting Virtual Machines

    • Identify, analyze, and solve virtual machine snapshot problems
    • Troubleshoot virtual machine power-on problems
    • Identify possible causes and troubleshoot virtual machine connection state problems
    • Diagnose and recover from VMware Tools™ installation failures

    Module 8: Troubleshooting vCenter Server and ESXi

    • Analyze and fix problems with vCenter Server services
    • Diagnose and troubleshoot vCenter Server database problems
    • Examine ESXi host and vCenter Server failure scenarios and resolve the problems