Administering Collaboration Environments Training (CLACE)
What Will You Learn?
- In this course, you will learn how to:
- Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment.
- Configure CUCM to support IP Phones.
- Configure Cisco Unified Communications Manager and IMPresence to support Cisco Jabber soft client.
- Configure CUCM to route calls to internal and PSTN destinations.
- Configure User accounts and multi-level administration.
- Demonstrate the use of Self Care Portal functionality.
- Configure user features, including Hunt Groups, Call Pickup, and Call Park.
- Define the capabilities of and demonstrate the Bulk Administration Tool.
- Define the SMART Licensing model for Cisco Unified Communications.
- Demonstrate the use of the Unified Reporting tool.
- Demonstrate the use of the Dialed Number Analyzer.
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system.
- Describe the components that are required for user call processing by Cisco Unity Connection.
- Implement the various features and options that are available to users in Cisco Unity Connection.
- Explore Cisco Unity Connection version features and functions.
- Use the various applications, tools, and reports that are available in Cisco Unity Connection.
- Prerequisites
- Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:
- An understanding of traditional digital PBX systems
- An understanding of basic telephony concepts
- Business-level competence using the Windows operating system
- Business-level competence using different Internet browsers
- Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
- The ability to understand, read and speak English in a business and technical context