ITIL® 4 Practitioner: Relationship Management Training

In this course, you will learn how to:
Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation
Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers
Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation
Identify and manage stakeholders and their interests
Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.
Training Prerequisites
ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate
Necessary Preparation
None
Exam Information
20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.