Introduction to Relationship Management

In this module you will learn how to:

• Understand the purpose and description of the ITIL Relationship Management Practice
• Familiarize yourself with the common terms and concepts
• Learn the scope of the Relationship Management Practice Area
• Explain practice success factors
• Identify key metrics

Module 2: Value Streams and Processes

In this module you will learn how to:

• Apply processes to fulfill the purpose of the practice
• Assess value stream contribution

Module 3: Organizations and People

In this module you will learn how to:

• Define roles, competencies, and responsibilities
• Understand organizational structure and teams

Module 4: Information and Technology

In this module you will learn how to:

• Facilitate information exchange
• Implement automation and tooling

Module 5: Partners and Suppliers

In this module you will learn how to:

• Identify the dependencies of the practice on third parties
• Recognize how partners and suppliers can support the practice

Module 6: Capability Assessment and Development

In this module you will learn how to:

• Evaluate the practice capability levels
• Conduct capability self-assessment
• Develop Relationship management capability

Module 7: Recommendations for Practice Success