ITIL® 4 Practitioner: Service Level Management Training

In this course, you will learn how to:
Set and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides.
Monitor and evaluate the actual service quality and continual improvement of the services and agreements.
Translate stakeholder expectations and needs into metrics, then organize and manage the resources appropriately.
Manage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA).
Measure, assess and develop the Service Level Management practice capability in their organization by using the ITIL Maturity Model.
Training Prerequisites
ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate
Necessary Preparation
None
Exam Information
20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.