ITIL® 4 Practitioner: Supplier Management Training

In this course, you will learn how to:
Ensure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships.
Maintain a single point of control on active and planned supplier contracts and services.
Define strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled.
Improve customer satisfaction and loyalty.
Measure, assess and develop the Supplier Management practice capability in their organization by using the ITIL Maturity Model.
Training Prerequisites
ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate
Necessary Preparation
None
Exam Information
20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.
Certification Renewal: Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.