Topic 1

Minute Taking

• Welcome
• Role Defined
• Please Define Your Role
• What is Your Take Away for Today?
• The Effective Minute Taker
• Problems That Can be Encountered and How You Can Overcome tThem
• Reflection

Topic 2

Your Winning Style and How Best to Communicate with Your Manager

• REACH Review – Communication Evolution Tool
• Reflection

Topic 3

Active Listening

• 5 Ways to Improve Your Listening Ability
• Reflection

Topic 4

Set up for Success – Plan beforehand

• Taking Effective Minutes Starts Before the Meeting has Even Begun
  • 1. Agenda Creation
  • Templates for Preparation
  • 2. Room Setup up for the Digital Era
  • 3. Where to Sit
  • 4. Discreet Interruption Signals
  • 5. Communication Plan
• Reflection

Topic 5

Determine What’s Important

• Methods of Taking Notes
  • 1. Mind Mapping
  • 2. Smart Wisdom
  • 3. WHAT-WHO-WHEN
• Do’s and Don’ts of Taking Minutes
• Reflection

Topic 6

Minute Taking gone Digital

• Revolution of Digital Minute Taking
• Revolution of Digital Minute Taking with Apps (iPad, phone, laptop)
• Reflection

Topic 7

Formal vs Informal

• Formal vs Informal
• Formal Meetings
• Informal Meetings
• Reflection

Topic 8

Reflections

• Create an Action Plan
• Accountability = Action