Topic 1

Getting Started

• Icebreaker
• Pre-Assignment Review
• Workshop Objectives

Topic 2

Understanding Leadership

• About Leadership
• Understanding Your Comfort Zone
• Managing Performance
• Servant Leadership
• Onboarding and Orientation

Topic 3

Six Critical Elements

• Element One: A Customer Service Focus
• Element Two: Defined in Your Organization
• Element Three: Given Life by the Employees
• Element Four: Problem Solving
• Element Five: Measure It
• Element Six: Reinforce It
• Measurement in Practice

• Topic 4

  Five Practices of Leadership

  • Challenging, Inspiring and Enabling
  • Modeling and Heart
  • Practices in Practice