About Lesson
After completing this course, participants will have learned to:
Topic 1
Getting Started
- Icebreaker
- Pre-Assignment Review
- Workshop Objectives
Topic 2
Characteristics of Effective Feedback
- Six Characteristics
- Formal Feedback Framework
- Informal Feedback Framework
- State Your Case
Topic 3
Definitions
- Food for Thought
- When Feedback is Needed
Topic 4
Receiving Feedback Graciously
- Receiving Feedback Graciously
Topic 5
Speaking Clearly
- Being Descriptive
- Staying Neutral
Topic 6
Testing the Waters
- Scenario One
- Scenario Two
- Scenario Three
Topic 7
Communication Strategies
- Basic Skills
- Probing
- Non-Verbal Messages
- Interpretation Exercise
Topic 8
Wrapping Up
- Words from the Wise