Topic 1

Getting Started

• Workshop Objectives

Topic 2

Understanding Knowledge Management (KM)

• What is Knowledge
• What is Knowledge Management
• A Brief History
• Applications in the Workplace

Topic 3

Do’s and Don’ts

• Data, Information and Knowledge
• The Tacit Mode

Topic 4

The KM Life Cycle

• Understanding Episodes
• Acquisition
• Knowledge
• Integration

Topic 5

The New KM Paradigm

• Paradigms of the Past
• The New Paradigm
• Implications and Applications
• The Knowledge Management End Game

Topic 6

KM Models

• The Nonaka and Takeuchi Model (SECI)
• Wiig Model
• Kakabadse Model
• Boisot Model

Topic 7

Building a KM Rationale

• Why Rationale is Necessary
• Building a Business Case
• Finding Success Stories
• The Commodization/Customization Model

Topic 8

Customizing KM Definitions

• Components of a Knowledge Management Definition
• Customizing the Components
• Creating a KMBOK

Topic 9

Implementing KM in Your Organisation

• Gathering Support
• Identifying Opportunities for Revenue Streams
• Key Knowledge Management Techniques
• A Map for Success
• The No-Budget Scenario

Topic 10

Tips for Success

• About the Chief Knowledge Officer
• Knowledge Management Skill Checklist
• The Knowledge Management Imperative
• The Hype Curve
• Barriers and Helpers to Success

Topic 11

Advanced Topics

• The Knowledge Management Maturity Model
• Absorptive Capacity
• Rustiness
• Process Model Types

Topic 12

Wrapping Up

• Words from the Wise
• Action Plans and Evaluations