Topic 1

Getting Started

• Icebreaker
• Pre-Assignment Review
• Workshop Objectives

Topic 2

Giving Instructions

• Three Types of Instructions
• Examples
• Preparing Instructions

Topic 3

Why Delegate?

• Advantages & Disadvantages
• Delegation Do’s and Don’ts
• Self-Assessment

Topic 4

Monitoring Delegation

• Why Monitor Delegation?
• Advantages of Monitoring Delegation
• Methods to Monitor Delegation

Topic 5

What is Delegation?

• Delegation Definitions
• Levels of Delegation
• Guidelines for Success
• Lateral Delegation

Topic 6

Practicing Delegation

• Your Role in Delegation
• Employees’ Role in Delegation
• When to Delegate
• Whom to Delegate To
• Delegating Authority
• Monitoring Delegation
• Managing Disappointments

Topic 7

Picking the Right Person

• Demonstrated Based on Skill Level
• Employee Motivation
• Employee Workload
• Matching of Skills & People

Topic 8

Giving Feedback

• The Ingredients of Good Feedback
• What Makes Feedback Effective
• Case Studies

Topic 9

The Delegation Meeting

• Clarity in Communication
• Context & Relevance
• Ensuring Understanding
• Setting Performance Standards
• Delegating Authority
• Setting Support
• Clarity in Expectations & Committment
• Rewards & Recognition

Topic 10

Becoming a Good Delegator

• Characteristics of Effective Delegators
• Personal Action Plan
• Recommended Readings