Topic 1

Getting Started

• Welcome
• Expectations
• Leading, Managing and Coaching
• Defining Leadership and Influence
• Characteristics of a Leader
• Core Leadership Theories
• Reflection

Topic 2

Your Personality Style and Leadership

• REACH Profile Review
• Personal Style Markers
• Leading Dimensions
• Profile Interactions
• Reflection

Topic 3

Leading with Emotional Intelligence

• Relationship Management and Influence
• Emotional Honesty
• Reflection

Topic 4

Leadership Flexibility

• Situational Leadership
• Matching: Leadership Style to Development Level
• Reflection

Topic 5

Trust

• Building Trust
• Trust in MY Team
• Reflection

Topic 6

Encouraging Teamwork

• Lessons from Geese
• What the Leader Can Do
• Reflection

Topic 7

Influencing Skills

• The Art of Persuasion
• The Principles of Influence
• Influencing by Building Rapport
• Bridging the Gap
• Watching and Listening
• Reflection

Topic 8

Problem Solving and Decision Making

• Define the Terms
• Four Step Problem Solving Process
• Defining the Problem
• Reflection

Topic 9

Coaching and Mentoring

• Coaching
• Mentoring
• Introducing the G.R.O.W. Model
• Benefits of Setting Goals
• Setting SMART Goals
• Reflection

Topic 10

Feedback

• Four Key Areas
• Types of Feedback
• Feedback Delivery Tools
• Feedback Using the SBI model
• Seeking Feedback
• Reflection

Topic 11

Managing Performance

• Common Performance Issues
• How to Manage Underperformance
• Taking Initial Action
• Taking Formal Action
• Underperformance Meeting Plan
• Reflection

Topic 12

Reflections

• Recommended Reading List