Managing Difficult Conversations Training

What Will You Learn?

• After completing this course, participants will have learned to:
• Predict the results of a conversation
• Establish the intent of a conversation
• Identify the desired outcome
• Manage their body language
• Speak persuasively
• Listen actively
• Use probing techniques
• Ask the right questions at the right time
• Establish the purpose of a difficult conversation
• Create a conversation template
• Create a personalized action plan
• Use communication skills to influence and control
• Maintain safety in a conversation
• Choose an appropriate place for a conversation
• Understand and analyze the other person
• Stay in control of the conversation throughout