Topic 1

Phase A – Introduction; Define and Measure

• Course Overview
• Process Management
• Basic Statistics
• Cost of Poor Quality
• Define Phase
• Defining an Improvement Project
• Measure Phase Part One
• Measure Phase Part Two
• X-Y Matrix Analysis
• Capability Analysis
• Measurement System Analysis
• Process Improvement Project

Topic 2

Phase B – Analyse, Improve and Control

• • Introduction
  • Defects, Defectives and Opportunities
  • Graphical Analysis
  • Lean Value Stream Analysis
  • Applying the 5S Principles
  • Introduction to Improvement Experiments
  • Poka-Yoke Methods
  • Statistical Process Control
  • Control Charts
  • Tracking and Managing a Process
  • Finalising Your Process Project

• Glossary of Lean Six Sigma Terms