Topic 1

What is Quality (Introduction)

• Understand the history of quality
• Gathering the voice of the customer
• Garvin’s five definitions of quality
• Definitions of quality from quality gurus
• Differences in quality between products and services

Topic 2

Enterprise-wide View (Introduction)

• Understand the history of continuous improvement
• Six Sigma as a Value
• Six Sigma as a Measure
• Six Sigma as a Metric
• Rolled Throughput Yield
• Six Sigma Approach
• Six Sigma Process
• Six Sigma System
• Six Sigma System

Topic 3

Lean (Introduction)

• Understand the history of Lean and the value it brings to an organisation
• The philosophy and goals of Lean Manufacturing
• Understand how Lean integrates with Six Sigma

Topic 4

Six Sigma Roles and Responsibilities (Introduction)

• Understand Six Sigma key players
• Understand team stages in six sigma projects
• Understand the different modes of team communication

Topic 5

Understanding the Define Phase of Six Sigma (Define Phase)

LSS Yellow Belt Define Phase – The Define Phase of the DMAIC methodology is constructed to introduce the fundamentals of Lean Six Sigma.

• Describe the two stages of the Define phase<

Topic 6

Six Sigma Important Stakeholders (Define Phase)

• Describe the stakeholders in Six Sigma projects
• Understand how the changeover to Six Sigma implementation affects stakeholders

Topic 7

Voice of the Customer (Define Phase)

• Understand the importance of the Voice of the Customer is Six Sigma projects
• Comprehending the Voice of the Customer

Topic 8

Critical to Quality Flowdown (Define Phase)

• Understand the definition and purpose of Critical to Quality
• Understand the Critical to Quality steps or flowdown

Topic 9

Selecting Six Sigma Projects (Define Phase)

• Understand the core components of project selection: Business case, Project Charter, Benefits Analysis
• Understand the components of the project charter

Topic 10

Wrap Up & Action Items (Define Phase)

Topic 11

Processes and Process Characteristics (Measure Phase)

LSS Green Belt Measure Phase – The Measure Phase of the DMAIC methodology is constructed to introduce important Lean Six Sigma tools for characterising your business issues.

• Define a process
• Explain different types of processes
• Explain different process characteristics

Topic 12

Process Maps and Flow Chart (Measure Phase)

• Understand how to create a process map
• Understand the different types of process maps
• Describe process flow metrics and how they are used
• Describe what an X-Y Diagram or X-Y matrix is and how to construct one

Topic 13

Fishbone Diagram (Measure Phase)

• Understand the purpose and meaning of the Ishikawa or Fishbone diagram
• Apply the Fishbone diagram
• Apply non-probability sampling strategies
• Know how to calculate and determine sample size for continuous and discrete data

Topic 14

Failure Mode and Effects Analysis

• Explain the of conducting FMEA and its various elements
• Explain and calculate Risk Priority Number
• Understand procedures involved in conducting FMEA
• Understand differences of design and process FMEA
• Explain advantages and disadvantages of conducting FMEA

Topic 15

Basic Statistics (Measure Phase Module)

• Explain the various statistics used to express location and spread of data
• Describe the characteristics of a Normal Distribution
• Explain the measures of dispersion
• Understand and use measures of symmetry
• Explain the Central Limit Theory
• Explain frequency distribution

Topic 16

Measurement System Analysis (Measure Phase)

• Describe the difference between attribute and variable data
• Understand the difference between continuous and discrete data
• Understand different data collection methods

Topic 17

Data Integrity and Accuracy (Measure Phase)

• Describe and define data integrity and accuracy
• Understand the principles of gauge repeatability and reproducibility
• Understand the characteristics of accuracy, precision, linearity, stability and bias
• Complete a linearity example in Minitab

Topic 18

Process Capability Analysis (Measure Phase)

• Understand causes of variation
• Estimate Capability for Continuous Data
• Describe the impact of Non-normal Data on the analysis presented in this module for Continuous Capability
• Calculate process performance metrics

Topic 19

Wrap Up & Action Items (Measure Phase)

Topic 20

Graph and Data Analysis (Analyse Phase)

• Construct a scatter diagram
• Understand the principles of a Pareto chart
• Construct a Pareto chart testing proportions against each other and against a specified value

Topic 21

Five Whys (Analyse phase)

• Explain the 5 Whys process
• Explain the advantages and disadvantages of the 5 Whys process

Topic 22

Non-Value Added Activities (Analyse Phase)

• Understand the seven types of process waste
• Understand the difference between value and non-value added activities
• Identify non-value added activities from process maps

Topic 23

Wrap Up & Action Items (Analyse Phase)

• Understand the seven types of process waste
• Understand the difference between value and non-value added activities
• Identify non-value added activities from process maps

Topic 24

5S (Improve Phase)

• Understand the 5 concepts in the 5S model
• Understand the effect of 5S on improvements

Topic 25

Kanban and Poka-Yoke (Improvement Phase)

• Understand the concept of Kanban and the Push vs Pull system of production
• Understand the concept of poka-yoke (mistake proofing)

Topic 26

Maintain Controls (Control Phase)

• Understand the benefits of a control plan and how to create one
• Understand the elements of a control plan: Documentation plan, monitoring plan, resource plan, a training pan, aligning systems and structures

Topic 27

Documentation Plan

• Understand the importance of maintaining documentation on projects
• Lessons learned and the benefits of them

Topic 28

Wrap Up & Action Items (Control Phase)