Topic 1

Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Topic 2

Using Outlook’s Organizational Tools

• Flagging an Item for Follow-up
• Using Categories
• Performing a Simple Search
• Performing a Complex Search
• Creating a Basic Rule
• Creating an Advanced Rule
• Module Seven: Review Questions

Topic 3

Welcome to Office 365 Outlook

• The Home Page
• Opening Outlook
• Understanding the Outlook 365 Interface
• About IM
• Selecting a Theme
• Closing Outlook
• Module Two: Review Questions

Topic 4

Outlook Options

• About the Outlook Options
• Setting Automatic Replies
• Creating a Group
• Creating a Signature
• Module Eight: Review Questions

Topic 5

Working with Your Inbox (I)

• Viewing Your Inbox
• Filtering Messages
• Checking Messages
• Marking an Item Read or Unread
• Replying to or Forwarding a Message from the Inbox
• Ignoring Conversations
• Module Three: Review Questions

Topic 6

An Introduction to the Calendar

• Getting Started
• Creating an Appointment
• Changing Your Calendar View
• Creating a Meeting Request and Using the Scheduling Assistant
• Editing an Appointment
• Managing Reminders
• Sharing Your Calendar
• Module Nine: Review Questions

Topic 7

Working with Your Inbox (II)

• Changing the View
• Creating Folders
• Moving Messages to Folders
• Renaming, Moving and Deleting Folders
• Adding to Favorites
• About Junk Mail
• Module Four: Review Questions

Topic 8

An Introduction to Contacts

• Getting Started
• About Importing Contacts
• Creating a New Contact
• Working with Contacts
• Creating a New Group
• Working with Groups
• Module Ten: Review Questions

Topic 9

Creating a New E-Mail

• Creating an E-mail
• About the Address Book
• Finishing Your Message
• Attaching a File
• Inserting a Picture
• Sending the Message
• Module Five: Review Questions

Topic 10

An Introduction to Tasks

• Getting Started
• Creating a New Task
• Setting a Date and Reminder
• Setting a Repeating Task
• Forwarding a Task
• Updating a Task Status
• Module Eleven: Review Questions

Topic 11

Managing E-Mail Messages

• The Received Message Window
• Opening a Chat Message
• Viewing Message Details
• Printing a Message
• Deleting an E-Mail
• Module Six: Review Questions

Topic 12

Wrapping Up

• Words from the Wise
• Review of the Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations