1. Introduction to ITIL 4

   • Overview of ITIL 4 framework
   • Key concepts and terminology
   • Evolution from ITIL v3 to ITIL 4

2. ITIL 4 Foundation Concepts

   • Understanding the Service Value System (SVS)
   • The Four Dimensions of Service Management
   • Key principles of ITIL 4

3. The Service Value Chain

   • Overview of the Service Value Chain components
   • Activities within the Service Value Chain
   • How the Service Value Chain supports the SVS

4. Governance and Management Practices

   • Importance of governance in IT service management
   • Overview of management practices (e.g., Incident Management, Change Control)
   • How practices align with organizational objectives

5. Strategic Thinking and Planning

   • Understanding strategic thinking in IT
   • Developing and communicating a service strategy
   • Aligning IT strategy with business objectives

6. Designing and Delivering Services

   • Key principles for service design and transition
   • Ensuring value co-creation through services
   • Service level management and stakeholder engagement

7. Performance Measurement and Improvement

   • Importance of metrics and KPIs in ITIL
   • Continuous improvement model (CSI)
   • Techniques for measuring service performance

8. Leadership and Cultural Change

   • Role of leadership in fostering a service culture
   • Change management principles and practices
   • Building high-performing teams in an ITIL environment

9. Risk Management in IT Service Management

   • Identifying and assessing risks in service delivery
   • Implementing risk management practices
   • Balancing risk and value in service management

10. Real-World Applications and Case Studies

    • Analyzing successful ITIL implementations
    • Lessons learned from organizations adopting ITIL 4
    • Industry-specific considerations and best practices

11. Preparing for ITIL 4 Strategic Leader Certification

    • Overview of certification pathways
    • Study resources and exam preparation strategies
    • Practice exams and review of key concepts

Conclusion

• Summary of key learnings and concepts
• Next steps in ITIL certification journey
• Resources for continuous learning and professional development