Module 1: Introduction to Teams meetings and calling
- Describe Teams meetings and events
- Describe Teams Phone
- Describe auto attendants and call queues
- Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones
Module 2: Plan for Teams Phone
- Plan for a basic Teams Phone deployment
- Plan for advanced Teams Phone calling options
- Plan for Teams phones and devices
Module 3: Plan for Microsoft Teams Rooms and Surface Hub
- Understand the main differences between Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
- Explain which accessories, components, and peripherals are mandatory
- Understand the advantage of Surface Hub
- Understand the difference between the licensing options
- Plan and review a physical room layout
Module 4: Plan and optimize network performance for Teams media
- Describe Teams network requirements
- Evaluate organizational bandwidth requirements with the Teams Network planner
- Assess the network using the Teams Network Assessment Tool
- Optimize network and WiFi for media flow
- Optimize media flow with QoS
Module 5: Configure and deploy Teams Phone
- Configure emergency calling addresses
- Manage Microsoft Calling Plan numbers
- Setup and manage Operator Connect and Teams Phone Mobile
- Understand Teams Phone policies and configuration options
- Configure Audio Conferencing and Communication Credits
Module 6: Configure and deploy Teams Phone with Direct Routing
- Explain how to configure and connect a Session Border Controller (SBC)
- Describe the process for configuring simple and advanced voice routing
- Describe how to provision users, implement number translation, create, and assign dial plans
- Explain how to configure and connect a Survivable Branch Appliance (SBA)
Module 7: Extend Teams Phone with additional services
- Describe how Teams Phone interacts with other Microsoft services
- Configure and integrate third-party policy-based compliance recording
- Configure and integrate third-party contact center solutions
- Design and register Voice Bots for custom-developed solutions
Module 8: Manage meetings and events experiences
- Understand meetings and events in Microsoft Teams
- Set up conference bridges
- Manage meeting policies
- Configure meeting settings
- Manage Live events policies
- Configure Live events settings
- Explain Live events in Microsoft 365
Module 9: Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams
- Create a security group
- Create and assign a messaging policy in the Teams admin center
- Create a meeting policy in the Teams admin center and assign it to PowerShell
- Lab: Create a security group
- Lab: Create and assign a messaging policy in the Teams admin center
- Lab: Create a meeting policy and assign it to PowerShell
Module 10: Configure and manage voice users
- Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it’s configured for your tenant
- Enable users for Direct Routing
- Manage per-user options for Teams Phone
Module 11: Configure auto attendants and call queues
- Describe the differences between auto attendants and call queues
- Design an auto attendant to gather information from callers
- Explain how to set up auto attendants to implement your plan
- Demonstrate how to plan call queues to manage many callers
- Describe how to configure call queues to alert agents and route calls
- Explain how to plan to license auto attendants and call queues
Module 12: Configure, deploy and manage Teams devices
- Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services
- Differentiate between the different options for the deployment and management of devices
- Deploy Teams phones and Teams displays
- Configure Teams Phone for Microsoft Teams Rooms
- Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal
Module 13: Guided project – Prepare meeting room experiences
- Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
- Create dynamic groups following best practice
- Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
- Configure room mailbox properties
- Lab: Create a dynamic security group
- Lab: Configure security settings
- Lab: Create room resource accounts
- Lab: Configure mailbox properties
Module 14: Monitor and troubleshoot Teams collaboration communications systems
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Microsoft Teams client issues
- Diagnose and troubleshoot call failures and quality issues
- Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices using the Teams Rooms Pro Portal