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Course Objectives  You will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.  Identify the components of standard desktop personal computers.  Identify fundamental components and functions of personal computer operating systems.  Identify best practices followed by professional personal computer technicians.  Install and configure computer components.  Install and configure system components.  Maintain and troubleshoot peripheral components.  Troubleshoot system components.  Install and configure operating systems.  Maintain and troubleshoot installations of Microsoft Windows.  Identify network technologies.  Install and manage network connections.  Support laptops and portable computing devices.  Support printers and scanners.  Identify personal computer security concepts.  Support personal computer security. Course Outline I. II. Lesson 1: Hardware Fundamentals 1. 2. 3. Topic A: Computer System Components Topic B: Storage Devices Topic C: Device Connections and Interfaces Lesson 2: Operating System Fundamentals 1. 2. 3. 4. Topic A: Personal Computer Operating Systems Topic B: Windows Control Panel Utilities Topic C: Command Line Tools Topic D: Windows Security Settings 5. Topic E: Windows Operating System Tools III. IV. V. VI. VII. VIII. Lesson 3: Operational Procedures 1. 2. 3. 4. Topic A: Basic Maintenance Tools and Techniques Topic B: Electrical Safety Topic C: Environmental Safety and Materials Handling Topic D: Professionalism and Communication Lesson 4: Peripheral Components 1. 2. 3. 4. Topic A: Install and Configure Display Devices Topic B: Install and Configure Input Devices Topic C: Install and Configure Expansion Cards Topic D: Install and Configure Multimedia Devices Lesson 5: Managing System Components 1. 2. 3. 4. 5. 6. Topic A: Motherboards Topic B: CPUs and Cooling Systems Topic C: Select and Install Power Supplies Topic D: RAM Types and Features Topic E: Install and Configure Storage Devices Topic F: Configure the System BIOS Lesson 6: Installing and Configuring Operating Systems 1. 2. 3. 4. Topic A: Implement Virtualization Topic B: Install Microsoft Windows Topic C: Windows Upgrades Topic D: Windows Preventive Maintenance Lesson 7: Customized Client Environments 1. 2. Topic A: Standard Clients Topic B: Custom Client Environments Lesson 8: Networking Technologies 1. 2. Topic A: Physical Network Connections Topic B: TCP/IP 3. Topic C: Network Connectivity 4. 5. 6. IX. Topic D: Ports and Protocols Topic E: Set Up and Configure Windows Networking Topic F: Networking Tools Lesson 9: Installing, Configuring, and Maintaining SOHO Networks 1. 2. X. Topic A: Install and Configure SOHO Networks Topic B: SOHO Network Security Lesson 10: Supporting Laptops 1. 2. XI. Topic A: Laptop Hardware and Components Topic B: Install and Configure Laptop Hardware Components Lesson 11: Mobile Computing 1. 2. XII. Topic A: Mobile Device Technologies Topic B: Configure Mobile Devices Lesson 12: Supporting Printers 1. 2. XIII. Topic A: Printer Technologies Topic B: Install, Configure, and Maintain Printers Lesson 13: Security 1. 2. 3. 4. XIV. Topic A: Security Fundamentals Topic B: Security Threats and Vulnerabilities Topic C: Security Protection Measures Topic D: Workstation Security Lesson 14: Troubleshooting Hardware Components 1. 2. 3. 4. 5. 6. Topic A: Troubleshooting Theory Topic B: Troubleshoot Video and Display Devices Topic C: Troubleshoot Hard Drives and RAID Arrays Topic D: Troubleshoot System Components Topic E: Troubleshoot Laptops Topic F: Troubleshoot Printers XV. Lesson 15: Troubleshooting System-Wide Issues 1. Topic A: Troubleshoot Operating Systems 2. 3. Topic B: Troubleshoot Wired and Wireless Networks Topic C: Troubleshoot Common Security Issues