Active Listening Training

Categories: Customer Service
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What Will You Learn?

  • By the end of this training course, participants will:
  • Test your ability to actively listen
  • Identify the difference between ‘hearing’ and ‘listening’
  • Determine active listening principles
  • Identify your own communication behaviors
  • Understand how your emotions affect the ability to listen and communicate
  • Understand the use of ‘minimal encouragers’
  • Learn to paraphrase and restate for clarification
  • Practice active listening skills
  • Manage an encouraging and productive brainstorming environment

Course Content