Active Listening Training

What Will You Learn?

• By the end of this training course, participants will:
• Test your ability to actively listen
• Identify the difference between ‘hearing’ and ‘listening’
• Determine active listening principles
• Identify your own communication behaviors
• Understand how your emotions affect the ability to listen and communicate
• Understand the use of ‘minimal encouragers’
• Learn to paraphrase and restate for clarification
• Practice active listening skills
• Manage an encouraging and productive brainstorming environment