Course Content
Active Listening Training
    About Lesson

    After completing this course, participants will have learned to:

    Topic 1

    Getting Started

    • Pre-Assignment Review
    • Workshop Objectives
    • Action Plans

    Topic 2

    How Well Do You Actively Listen?

    • Group Activity

    Topic 3

    What Affects Listening?

    • What Affects Listening?
    • Things That Prevent Us From Listening
    • Listen – Really Listen – Using Minimal Encouragers
    • Why Use Minimal Encouragers?

    Topic 4

    Determine Your Communication Behaviours

    • REACH and Communication Styles
    • Step 1: Increase your awareness and adaptability
    • Step 2: Adapt your approach

    Topic 5

    Verbal Communication Skills

    • Listening and Hearing; They Aren’t The Same Thing
    • Focused Listening
    • Asking Questions
    • Open Questions
    • Closed Questions
    • Clarifying Questions
    • Body Language

    Topic 6

    High Emotion – Low Intelligence

    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Manage Emotions

    Topic 7

    Tips and Tricks to Manage a Brainstorming Environment

    • Tips and Tricks

    Topic 8

    Wrapping Up

    • Words from the Wise
    • Action Plans