About Lesson
After completing this course, participants will have learned to:
Topic 1
Getting Started
- Pre-Assignment Review
- Workshop Objectives
- Action Plans
Topic 2
How Well Do You Actively Listen?
- Group Activity
Topic 3
What Affects Listening?
- What Affects Listening?
- Things That Prevent Us From Listening
- Listen – Really Listen – Using Minimal Encouragers
- Why Use Minimal Encouragers?
Topic 4
Determine Your Communication Behaviours
- REACH and Communication Styles
- Step 1: Increase your awareness and adaptability
- Step 2: Adapt your approach
Topic 5
Verbal Communication Skills
- Listening and Hearing; They Aren’t The Same Thing
- Focused Listening
- Asking Questions
- Open Questions
- Closed Questions
- Clarifying Questions
- Body Language
Topic 6
High Emotion – Low Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinking
- Manage Emotions
Topic 7
Tips and Tricks to Manage a Brainstorming Environment
- Tips and Tricks
Topic 8
Wrapping Up
- Words from the Wise
- Action Plans