Topic 1

Getting Started

• Pre-Assignment Review
• Workshop Objectives
• Action Plans

Topic 2

How Well Do You Actively Listen?

• Group Activity

Topic 3

What Affects Listening?

• What Affects Listening?
• Things That Prevent Us From Listening
• Listen – Really Listen – Using Minimal Encouragers
• Why Use Minimal Encouragers?

Topic 4

Determine Your Communication Behaviours

• REACH and Communication Styles
• Step 1: Increase your awareness and adaptability
• Step 2: Adapt your approach

Topic 5

Verbal Communication Skills

• Listening and Hearing; They Aren’t The Same Thing
• Focused Listening
• Asking Questions
• Open Questions
• Closed Questions
• Clarifying Questions
• Body Language

Topic 6

High Emotion – Low Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Manage Emotions

Topic 7

Tips and Tricks to Manage a Brainstorming Environment

• Tips and Tricks

Topic 8

Wrapping Up

• Words from the Wise
• Action Plans