Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment.
Configure CUCM to support IP Phones.
Configure Cisco Unified Communications Manager and IMPresence to support Cisco Jabber soft client.
Configure CUCM to route calls to internal and PSTN destinations.
Configure User accounts and multi-level administration.
Demonstrate the use of Self Care Portal functionality.
Configure user features, including Hunt Groups, Call Pickup, and Call Park.
Define the capabilities of and demonstrate the Bulk Administration Tool.
Define the SMART Licensing model for Cisco Unified Communications.
Demonstrate the use of the Unified Reporting tool.
Demonstrate the use of the Dialed Number Analyzer.
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system.
Describe the components that are required for user call processing by Cisco Unity Connection.
Implement the various features and options that are available to users in Cisco Unity Connection.
Explore Cisco Unity Connection version features and functions.
Use the various applications, tools, and reports that are available in Cisco Unity Connection.
Prerequisites
Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:
An understanding of traditional digital PBX systems
An understanding of basic telephony concepts
Business-level competence using the Windows operating system
Business-level competence using different Internet browsers
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
The ability to understand, read and speak English in a business and technical context
