Body Language Training

Categories: Customer Service
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What Will You Learn?

  • In this course participants will:
  • Understand the range of nonverbal behaviors that comprise ‘body language’
  • Understand the nuances of handshakes and touch
  • Understand how your personal style influences your body language
  • Match body language to words
  • Know how to read facial expressions
  • Interpret common gestures
  • Interpret eye contact
  • Understand power poses
  • Know the sign of a fake smile and when someone is lying to you
  • Understand the differences in body language across cultures

Course Content