Business Etiquette & Professional Conduct Training

Categories: Business Communication

In this course participants will:
Understand why business etiquette matters and how to improve business etiquette culture
Understand the three components of business etiquette - appearance, communication, and behavior
Know how to make a great first impression and how to dress appropriately
Understand how to read body language
Understand the intricacies of introducing people in business contexts and how to remember
people’s names
Understand the art of conversation both in person and on the phone
Understand how your personal style influences how you communicate
Know the right way to behave online in a business context
Explore the do's and don'ts of email etiquette
Explore the business etiquette of different cultures and countries
Know how to behave in business social contexts
Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

Course Content

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Course Outline for Business Etiquette & Professional Conduct Training

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The Business Etiquette & Professional Conduct Training Course by PD Training teaches you the practical techniques and generally-accepted professional and ethical conduct or behavior that will help create a favorable impression while conducting business or dealing with co-workers, clients, customers and other people in the business community.
After completing this course, you and your staff will have learned the professional and ethical: steps in making introductions, preferred handshake methods, acceptable office conduct, creation and management of emails, ways to make phone calls, conduct during meetings, behavior when eating at restaurants and much more.
This comprehensive training course is available across the U.S., including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, New York, Orlando, Philadelphia, San Antonio and Seattle.