About Lesson
After completing this course, participants will have learned to:
Topic 1
Do Manners Matter?
- The Case for Business Etiquette
- The ABC of Business Etiquette
- Reflection
Topic 2
How To Make An Impression
- First Impressions do Count
- Nothing to Wear?
- Grooming
- Body Language
- Reflection
Topic 3
The Personal Touch
- Introduction Etiquette
- The Hand Shake
- Polite Conversation
- Personal Style
- Reflection
Topic 4
Netiquette – Manners In The Online World
- Civility on the Internet
- Email Etiquette
- Social Media Etiquette
- Reflection
Topic 5
Global Business Etiquette
- Global Business
- Understanding Particular Cultures
- Reflection
Topic 6
Social Business Etiquette
- Hosting or Attending?
- Awkward Dining Moments
- Which fork?
- Socializing After Hours
- Marking Employee Events
- Reflection
Topic 7
Dealing With Challenges Professionally
- Personal Issues
- Difficult People
- Ethical Dilemmas
- Reflection
Topic 8
Reflections
- Create an Action Plan