Topic 1

Do Manners Matter?

• The Case for Business Etiquette
• The ABC of Business Etiquette
• Reflection

Topic 2

How To Make An Impression

• First Impressions do Count
• Nothing to Wear?
• Grooming
• Body Language
• Reflection

Topic 3

The Personal Touch

• Introduction Etiquette
• The Hand Shake
• Polite Conversation
• Personal Style
• Reflection

Topic 4

Netiquette – Manners In The Online World

• Civility on the Internet
• Email Etiquette
• Social Media Etiquette
• Reflection

Topic 5

Global Business Etiquette

• Global Business
• Understanding Particular Cultures
• Reflection

Topic 6

Social Business Etiquette

• Hosting or Attending?
• Awkward Dining Moments
• Which fork?
• Socializing After Hours
• Marking Employee Events
• Reflection

Topic 7

Dealing With Challenges Professionally

• Personal Issues
• Difficult People
• Ethical Dilemmas
• Reflection

Topic 8

Reflections

• Create an Action Plan