Business Etiquette & Professional Conduct Training
    About Lesson

    After completing this course, participants will have learned to:

    Topic 1

    Do Manners Matter?

    • The Case for Business Etiquette
    • The ABC of Business Etiquette
    • Reflection

    Topic 2

    How To Make An Impression

    • First Impressions do Count
    • Nothing to Wear?
    • Grooming
    • Body Language
    • Reflection

    Topic 3

    The Personal Touch

    • Introduction Etiquette
    • The Hand Shake
    • Polite Conversation
    • Personal Style
    • Reflection

    Topic 4

    Netiquette – Manners In The Online World

    • Civility on the Internet
    • Email Etiquette
    • Social Media Etiquette
    • Reflection

    Topic 5

    Global Business Etiquette

    • Global Business
    • Understanding Particular Cultures
    • Reflection

    Topic 6

    Social Business Etiquette

    • Hosting or Attending?
    • Awkward Dining Moments
    • Which fork?
    • Socializing After Hours
    • Marking Employee Events
    • Reflection

    Topic 7

    Dealing With Challenges Professionally

    • Personal Issues
    • Difficult People
    • Ethical Dilemmas
    • Reflection

    Topic 8

    Reflections

    • Create an Action Plan