Cisco Unified Contact Center Enterprise Deployment (UCCE-D v11.5) Training
What Will You Learn?
- In this course, you will:
- Identify the basic components and operations of the Unified CCE solution.
- Use the available UCCE tools to complete a basic UCCE system installation.
- Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
- Install a basic CCE VXML Solution.
- Install, configure and run a CCE Outbound Option Campaign.
- Describe how to support CCE.
- Prerequisites
- Working knowledge of Cisco networking and components such as routers and switches.
- Working knowledge of Microsoft software products such as Microsoft Windows Server deployed in an Active Directory environment.
- Attendance in AUCCE Part 1 (AUCCE1) or equivalent real-world experience is strongly recommended to attend this course.
- To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:
- Windows 7 or 8.1 or 10 is recommended. Mac OSX 10.6 or greater is supported as well.
- Intel Celeron or better processors are preferred.
- 1 GB or more of RAM
- Browser Requirements: Internet Explorer 10 or greater or Mozilla Firefox. (Safari and Mozilla Firefox for Mac OSX)
- Note: Our labs currently cannot run on Microsoft Edge (Windows 10) due to it not supporting Extensions/Add-ons or Google Chrome due to Java being removed from the platform itself.
- All students are required to have administrator rights to their PCs and cannot be logged in to a domain using any Group Policies that will limit their machine's capabilities.
- If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Cisco Any Connect Client and Java.
- If you are participating in a WebEx event, it is highly recommended to take this class at a location that has bandwidth speeds at a minimum of 1 Mbps bandwidth speeds.
- All PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com.