Collaboration Communications Systems Engineer Training (MS-721)

Categories: Microsoft

In this course, you will learn how to:
Set up Microsoft Teams Phone, meetings, and devices.
Use management tools for Teams Phone, meetings, and devices.
Connect Teams Phone with the Public Switched Telephone Network (PSTN).
Prepare to use Microsoft Teams Rooms and Surface Hub.
Optimize network performance for Teams media.
Set up Teams Phone with Direct Routing.
Interact with other Microsoft services and integrate third-party solutions.
Manage Microsoft Teams meetings and events.
Create and assign policies in Microsoft Teams.
Set up and manage auto attendants and call queues in Teams.
Training Prerequisites
Before attending this course, students should have general knowledge of the following topics:
Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics
Identity and access management basics

Course Content

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Communications Systems Engineer Training Outline

A course by

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This Collaboration Communications Systems Engineer Training is designed to give participants the knowledge and skills to take the MS-721 exam and become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.
They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.
In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.