Topic 1

Introduction

• Course Objectives

Topic 2

TOPIC A – Recognize Cultural Differences

• Role of Status in Different Cultures
• The Role of the Individual
• High-Context and Low-Context Cultures
• How to Recognize Cultural Differences
• Discovery Activity 1-1 Respecting Differences in Status
• Discovery Activity 1-2 Respecting Differences in Status
• TOPIC B – Communicate in Other Cultures
  • The Role of English in Business Relations
  • Discovery Activity 1-3 Communicating in Other Cultures
  • Discovery Activity 1-4 Communicating in Other Cultures
• TOPIC C – Follow Business Protocol in Other Cultures
  • Role of the Translator
  • Time Expectations
  • How to Follow Business Protocol in Other Cultures
  • Discovery Activity 1-5 Following Business Protocol in Other Cultures
  • Discovery Activity 1-6 Following Business Protocol in Other Cultures
• TOPIC D – The Written Laws and the Unwritten Laws
  • Getting to Know Legal and Social Laws
  • Learning their Greetings and Partings
  • Taking Hints from Nonverbal Communication
  • Cultural Diversity within a Country
  • Physical Contact
  • Lesson 1 Follow–up

Topic 3

TOPIC A – Work in Teams in Other Cultures

• Decision Making
• Discovery Activity 2-1 – Working in Teams in Other Cultures
• Discovery Activity 2-2 Working with Teams in Other Cultures
• TOPIC B – Negotiate in Other Cultures
  • Types of Negotiation
  • Discovery Activity 2-3 – Negotiating in Other Cultures
  • Discovery Activity 2-4 – Negotiating in Other Cultures
• TOPIC C – Resolve Conflict in Other Cultures
  • How to Resolve Conflict in Other Cultures
  • Discovery Activity 2-5 Resolving Conflict in Other Cultures
  • Discovery Activity 2-6 Resolving Conflict in Other Cultures
• TOPIC D – Uses of Small Talk in a Multicultural Setting
  • Exploring a Culture through Arts and Sciences
  • Small Talk for Establishing Relationships
  • Use of Small Talk for Establishing Relationships
  • Small Talk for Gaining Comfort Level
• Course Wrap–Up