Communication Skills Training

Categories: Customer Service

Wishlist

By the end of this course, participants will:
Identify their Personality Type & communication preferences using our proprietary Profiling Tool
Recognize other people's Personality Types & communication preferences
Master adjusting one's own communication approach based on need
Identify barriers to effective communication and how to overcome them
Effectively utilize tone
Develop nonverbal & paraverbal communication skills
Master the S.T.A.R. method for speaking on the spot
Use body language appropriately
Listen actively & effectively
Gain insight into asking open questions
Use appreciative inquiry as a communication tool
Establish common ground with others
Use "I" messages
Converse confidently and network with others

Course Content

View Course Modules

Course Outline for Communication Skills Training

A course by

Malik

An effective communicator considers the situation, the person being spoken to, the purpose of the conversation and the desired results to then develop an appropriate conversation. This PD Training Communication Skills Training Course provides you with practical tools to help you become an effective and clear communicator in any situation.
Active listening becomes second nature as you gain insight with this training course. It will teach you many key skills like understanding how others communicate, how you can adjust your communication style to overcome any communication barriers, how to use and read body language, the S.T.A.R. (Situation, Task, Action and Result) method of speaking, active listening and other effective communication tools.
In addition to these skills, the course delves into range of skills, including recognizing and utilizing personality types and communication preferences. With our exclusive Profiling Tool, you will gain insights into your own style and preferences, enabling you to communicate more effectively. You will also learn to identify these traits in others, allowing you to tailor your approach to suit their needs and to overcome communication barriers. Elevate your communication skills and make a lasting impression in both your personal and professional interactions.
This comprehensive 1-day training course is now available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.
Looking for a 3-hour Live Online version of the course? Click Here to View Our 3-Hour Virtual Communication Skills Training Courses

Communication Skills Training

What Will You Learn?

Course Content

View Course Modules

Course Outline for Communication Skills Training

Courses

Company

Subscribe to our newsletter