Communication Skills Training

What Will You Learn?

• By the end of this course, participants will:
• Identify their Personality Type & communication preferences using our proprietary Profiling Tool
• Recognize other people's Personality Types & communication preferences
• Master adjusting one's own communication approach based on need
• Identify barriers to effective communication and how to overcome them
• Effectively utilize tone
• Develop nonverbal & paraverbal communication skills
• Master the S.T.A.R. method for speaking on the spot
• Use body language appropriately
• Listen actively & effectively
• Gain insight into asking open questions
• Use appreciative inquiry as a communication tool
• Establish common ground with others
• Use "I" messages
• Converse confidently and network with others