Topic 1

Communication is key to success

• 5 Habits of Highly Effective Communicators
• Reflection

Topic 2

REACH – Communication Evolution Tool

• Adjusting your style for a better approach:
• Communicating when stressed
• Reflection

Topic 3

Bridge the Gap to Communication Barriers

• The Communication Process
• Types of Barriers
• Self-Awareness – Johari Window
• Reflection

Topic 4

Beyond Verbal Communication

• Understanding the Mehrabian Study
• All About Body Language
• Para-Verbal Communication Skills
• The Power of Pitch
• The Truth about Tone
• The Strength of Speed
• Reflection

Topic 5

Active Listening

• 8 Common Barriers to Effective Listening and how to overcome them
• Quadrant of cognitive/explanatory styles
• Understanding Active Listening
• Sending Good Signals to Others
• Ladder of Inference
• Reflection

Topic 6

Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions
• Reflection

Topic 7

Speaking Like a STAR

• S = Situation
• T = Task
• A = Action
• R = Result
• Using “I” Messages
• Active Constructive Response – ACR
• Reflection