Lesson 1: Installing Motherboards and Connectors
- Explain Cable Types and Connectors
- Install and Configure Motherboards
- Explain Legacy Cable Types
Lesson 2: Installing System Devices
- Install and Configure Power Supplies and Cooling
- Select and Install Storage Devices
- Install and Configure System Memory
- Install and Configure CPUs
Lesson 3: Troubleshooting PC Hardware
- Apply Troubleshooting Methodology
- Configure BIOS/UEFI
- Troubleshoot Power and Disk Issues
- Troubleshoot System and Display Issues
Lesson 4: Comparing Local Networking Hardware
- Compare Network Types
- Compare Networking Hardware
- Explain Network Cable Types
- Compare Wireless Networking Types
Lesson 5: Configuring Network Addressing and Internet Connections
- Compare Internet Connection Types
- Use Basic TCP/IP Concepts
- Compare Protocols and Ports
- Compare Network Configuration Concepts
Lesson 6: Supporting Network Services
- Summarize Services Provided by Networked Hosts
- Compare Internet and Embedded Appliances
- Troubleshoot Networks
Lesson 7: Summarizing Virtualization and Cloud Concepts
- Summarize Client-Side Virtualization
- Summarize Cloud Concepts
Lesson 8: Supporting Mobile Devices
- Set Up Mobile Devices and Peripherals
- Configure Mobile Device Apps
- Install and Configure Laptop Hardware
- Troubleshoot Mobile Device Issues
Lesson 9: Supporting Print Devices
- Deploy Printer and Multifunction Devices
- Replace Print Device Consumables
- Troubleshoot Print Device Issues
Lesson 10: Configuring Windows
- Configure Windows User Settings
- Configure Windows System Settings
Lesson 11: Managing Windows
- Use Management Consoles
- Use Performance and Troubleshooting Tools
- Use Command-line Tools
Lesson 12: Identifying OS Types and Features
- Explain OS Types
- Compare Windows Editions
Lesson 13: Supporting Windows
- Perform OS Installations and Upgrades
- Install and Configure Applications
- Troubleshoot Windows OS Problems
Lesson 14: Managing Windows Networking
- Manage Windows Networking
- Troubleshoot Windows Networking
- Configure Windows Security Settings
- Manage Windows Shares
Lesson 15: Managing Linux and macOS
- Identify Features of Linux
- Identify Features of macOS
Lesson 16: Configuring SOHO Network Security
- Explain Attacks, Threats, and Vulnerabilities
- Compare Wireless Security Protocols
- Configure SOHO Router Security
- Summarize Security Measures
Lesson 17: Managing Security Settings
- Configure Workstation Security
- Configure Browser Security
- Troubleshoot Workstation Security Issues
Lesson 18: Supporting Mobile Software
- Configure Mobile OS Security
- Troubleshoot Mobile OS and App Software
- Troubleshoot Mobile OS and App Security
Lesson 19: Using Support and Scripting Tools
- Use Remote Access Technologies
- Implement Backup and Recovery
- Explain Data Handling Best Practices
- Identify the Basics of Scripting
Lesson 20: Implementing Operational Procedures
- Implement Best Practice Documentation
- Use Proper Communication Techniques
- Use Common Safety and Environmental Procedures