Conflict Resolution Training

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What Will You Learn?

  • Your Learning Outcomes
  • After completing this course, participants will be able to:
  • Recognize the root cause of a conflict
  • Identify various types of conflicts
  • Evaluate the benefits of a resolution
  • Plan a resolution according to the situation and the people involved
  • Apply the six phases of conflict resolution process
  • Use the five main styles of conflict resolution
  • Neutralize emotions
  • Build understanding and cooperation
  • Create a favorable atmosphere for resolving a conflict
  • Apply the conflict resolution process to all types of conflict
  • Break down a conflict resolution process and use it in parts
  • Develop communication tools such as agreement frames and open questions
  • Use anger and stress management techniques
  • Build consensus through understanding
  • Avoid similar conflicts in future by removing the root cause
  • Follow-up to ensure the resolution is effective

Course Content