Conflict Resolution Training
Categories: Business Communication
What Will You Learn?
- Your Learning Outcomes
- After completing this course, participants will be able to:
- Recognize the root cause of a conflict
- Identify various types of conflicts
- Evaluate the benefits of a resolution
- Plan a resolution according to the situation and the people involved
- Apply the six phases of conflict resolution process
- Use the five main styles of conflict resolution
- Neutralize emotions
- Build understanding and cooperation
- Create a favorable atmosphere for resolving a conflict
- Apply the conflict resolution process to all types of conflict
- Break down a conflict resolution process and use it in parts
- Develop communication tools such as agreement frames and open questions
- Use anger and stress management techniques
- Build consensus through understanding
- Avoid similar conflicts in future by removing the root cause
- Follow-up to ensure the resolution is effective