Conflict Resolution Training

What Will You Learn?

• After completing this course, participants will be able to:
• Recognize the root cause of a conflict
• Identify various types of conflicts
• Evaluate the benefits of a resolution
• Plan a resolution according to the situation and the people involved
• Apply the six phases of conflict resolution process
• Use the five main styles of conflict resolution
• Neutralize emotions
• Build understanding and cooperation
• Create a favorable atmosphere for resolving a conflict
• Apply the conflict resolution process to all types of conflict
• Break down a conflict resolution process and use it in parts
• Develop communication tools such as agreement frames and open questions
• Use anger and stress management techniques
• Build consensus through understanding
• Avoid similar conflicts in future by removing the root cause
• Follow-up to ensure the resolution is effective