Course Content
Creative Problem Solving Training
    About Lesson

    After completing this course, participants will have learned to:

    Topic 1

    Getting Started

    • Workshop Objectives

    Topic 2

    The Problem Solving Method

    • Introduction to Six-Step Process
    • Problem Definition
    • Information Gathering
    • Generating Possible Solutions
    • Analysing the Solutions
    • Selecting the Best Solution(s)
    • Planning the Next Course of Action

    Topic 3

    Information Gathering

    • Understanding Types of Information
    • Identifying Key Questions
    • Developing Criteria

    Topic 4

    Problem Definition

    • Identifying the Problem
    • Determining the Scope
    • Writing the Problem Statement

    Topic 5

    Brainstorming Basics

    • Creating a Creative Space
    • Setting the Ground Rules
    • Generating Ideas

    Topic 6

    Generating Solutions – Part One

    • Logistical Solutions
    • Using Affinity Diagrams
    • Word Chaining

    Topic 7

    Generating Solutions – Part Two

    • Using the Box Method
    • Using the Looking through a different Lens
    • Using the Blink Method

    Topic 8

    Evaluating Solutions

    • Developing Criteria
    • Using Cost/Benefit Analysis
    • Group Voting

    Topic 9

    Selecting a Solution

    • Doing a Final Analysis
    • Facts vs. Intuition
    • Refining and Re-Refining the Shortlist

    Topic 10

    Planning your Next Steps

    • Identifying Tasks
    • Identifying Resources
    • Evaluating and Adapting

    Topic 11

    Recording Lessons Learned

    • Planning the Follow-up Meetings
    • Celebrating Successes
    • Identifying Improvements

     

    Topic 12

    Wrapping Up

    • Words from the Wise
    • Parking Lot
    • Action Plans and Evaluations