About Lesson
After completing this course, participants will have learned to:
Topic 1
Getting Started
- Workshop Objectives
Topic 2
The Problem Solving Method
- Introduction to Six-Step Process
- Problem Definition
- Information Gathering
- Generating Possible Solutions
- Analysing the Solutions
- Selecting the Best Solution(s)
- Planning the Next Course of Action
Topic 3
Information Gathering
- Understanding Types of Information
- Identifying Key Questions
- Developing Criteria
Topic 4
Problem Definition
- Identifying the Problem
- Determining the Scope
- Writing the Problem Statement
Topic 5
Brainstorming Basics
- Creating a Creative Space
- Setting the Ground Rules
- Generating Ideas
Topic 6
Generating Solutions – Part One
- Logistical Solutions
- Using Affinity Diagrams
- Word Chaining
Topic 7
Generating Solutions – Part Two
- Using the Box Method
- Using the Looking through a different Lens
- Using the Blink Method
Topic 8
Evaluating Solutions
- Developing Criteria
- Using Cost/Benefit Analysis
- Group Voting
Topic 9
Selecting a Solution
- Doing a Final Analysis
- Facts vs. Intuition
- Refining and Re-Refining the Shortlist
Topic 10
Planning your Next Steps
- Identifying Tasks
- Identifying Resources
- Evaluating and Adapting
Topic 11
Recording Lessons Learned
- Planning the Follow-up Meetings
- Celebrating Successes
- Identifying Improvements
Topic 12
Wrapping Up
- Words from the Wise
- Parking Lot
- Action Plans and Evaluations