Topic 1

Getting Started

• Workshop Objectives

Topic 2

The Problem Solving Method

• Introduction to Six-Step Process
• Problem Definition
• Information Gathering
• Generating Possible Solutions
• Analysing the Solutions
• Selecting the Best Solution(s)
• Planning the Next Course of Action

Topic 3

Information Gathering

• Understanding Types of Information
• Identifying Key Questions
• Developing Criteria

Topic 4

Problem Definition

• Identifying the Problem
• Determining the Scope
• Writing the Problem Statement

Topic 5

Brainstorming Basics

• Creating a Creative Space
• Setting the Ground Rules
• Generating Ideas

Topic 6

Generating Solutions – Part One

• Logistical Solutions
• Using Affinity Diagrams
• Word Chaining

Topic 7

Generating Solutions – Part Two

• Using the Box Method
• Using the Looking through a different Lens
• Using the Blink Method

Topic 8

Evaluating Solutions

• Developing Criteria
• Using Cost/Benefit Analysis
• Group Voting

Topic 9

Selecting a Solution

• Doing a Final Analysis
• Facts vs. Intuition
• Refining and Re-Refining the Shortlist

Topic 10

Planning your Next Steps

• Identifying Tasks
• Identifying Resources
• Evaluating and Adapting

Topic 11

Recording Lessons Learned

• Planning the Follow-up Meetings
• Celebrating Successes
• Identifying Improvements

Topic 12

Wrapping Up

• Words from the Wise
• Parking Lot
• Action Plans and Evaluations