Topic 1

Course Overview

• Introduction

Topic 2

Introduction to Critical Thinking

• Benefits of critical thinking in the workplace
• Critical thinking as a management skill
• What are the characteristics of a critical thinker?
• Module Reflection

Topic 3

Other Types of Thinking

• 5 Different thinking styles
• Module Reflection

Topic 4

A Critical Thinker’s Mindset

• Can you develop a critical thinker’s mindset?
• Module Reflection

Topic 5

The Critical Thinking Process

• Step 1 – Identifying the problem
• Step 2 – Gather and evaluate your information
• Step 3 – Generate alternative solutions
• Step 4 – Select and implement a solution
• Step 5 – Evaluate your solution
• Reflection

Topic 6

Developing Critical Thinking Skills

• Asking questions
• Active listening
• Challenging assumptions
• Module Reflection

Topic 7

Creative Thinking Techniques

• Brainstorming
• Imagining the opposite
• Mind mapping
• De Bono’s thinking hats
• Module Reflection

Topic 8

Root Cause Analysis Techniques

• Identifying the cause of a problem
• Ishikawa Diagram (Fishbone Diagram)
• 5 Whys technique
• SWOT analysis
• Module Reflection

Topic 9

Using Your REACH Profile to Support Critical Thinking

• Adapting your profile
• Module Reflection

Topic 10

Presenting Your Recommendations

• Seeking approval from decision makers and stakeholders
• Module Reflection