Topic 1

What is a High-Stakes Conversation

• What is a High-Stakes Conversation
• Characteristics of High-Stakes Conversations
• Our Response to High-Stakes Conversations
• Triggers for High-Stakes Conversations

Topic 2

My Communication Style

• My Communication Style
• How to Adapt My Style for Better Outcomes

Topic 3

Preparing and Conducting High-Stakes Conversations

• Preparing for the Conversation
• The High-Stakes Conversation Model
• Steps for High-Stakes Conversations
• How to hold a High-Stakes Conversation

Topic 4

Strategies for High-Stakes Conversations

• Notice when a Conversation turns into a High-Stakes Conversation
• Tips for Becoming a Better Listener
• ‘You’ Statements v ‘I’ Statements
• How to hold a High-Stakes Conversation

Topic 5

Putting it into Practice

• Practising Scenarios for High-Stakes Conversations