Topic 1

Getting Started

• Housekeeping Items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

Topic 2

Setting Goals

• SMART Goals
• The Three P’s
• Ask for Their Input
• Be as Specific as Possible
• Case Study

Topic 3

When Should Feedback Occur?

• Repeated Events or Behavior
• Breaches in Company Policy
• When Informal Feedback Has Not Worked
• Immediately After the Occurrence
• Case Study

Topic 4

Diffusing Anger or Negative Emotions

• Choose the Correct Words
• Stay on Topic
• Empathize
• Try to Avoid ‘You Messages’
• Case Study

Topic 5

Preparing and Planning

• Gather Facts on the Issue
• Practice Your Tone
• Create an Action Plan
• Keep Written Records
• Case Study

Topic 6

What Not to Do

• Attacking or Blaming
• Not Giving Them a Chance to Speak
• Talking Down
• Becoming Emotional
• Case Study

Topic 7

Choosing a Time and Place

• Check the Ego at the Door
• Criticize in Private, Praise in Public
• It Has to Be Face to Face
• Create a Safe Atmosphere
• Case Study

Topic 8

After the Session (I)

• Set a Follow-Up Meeting
• Make Yourself Available
• Be Very Specific with the Instructions
• Provide Support and Resources
• Case Study

Topic 9

During the Session (I)

• The Feedback Sandwich
• Monitor Body Language
• Check for Understanding
• Practice Active Listening
• Case Study

Topic 10

After the Session (II)

• Focus on the Future
• Measuring Results
• Was the Action Plan Followed?
• If Improvement is Not Seen, Then What?
• Case Study

Topic 11

During the Session (II)

• Set Goals
• Be Collaborative
• Ask for a Self-Assessment
• Always Keep Emotions in Check
• Case Study

Topic 12

Wrapping Up

• Words from the Wise
• Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations