About Lesson
After completing this course, participants will have learned to:
Topic 1
Getting Started
- Icebreaker
- Pre-Assignment Review
- Workshop Objectives
Topic 2
Giving Instructions
- Three Types of Instructions
- Examples
- Preparing Instructions
Topic 3
Why Delegate?
- Advantages & Disadvantages
- Delegation Do’s and Don’ts
- Self-Assessment
Topic 4
Monitoring Delegation
- Why Monitor Delegation?
- Advantages of Monitoring Delegation
- Methods to Monitor Delegation
Topic 5
What is Delegation?
- Delegation Definitions
- Levels of Delegation
- Guidelines for Success
- Lateral Delegation
Topic 6
Practicing Delegation
- Your Role in Delegation
- Employees’ Role in Delegation
- When to Delegate
- Whom to Delegate To
- Delegating Authority
- Monitoring Delegation
- Managing Disappointments
Topic 7
Picking the Right Person
- Demonstrated Based on Skill Level
- Employee Motivation
- Employee Workload
- Matching of Skills & People
Topic 8
Giving Feedback
- The Ingredients of Good Feedback
- What Makes Feedback Effective
- Case Studies
Topic 9
The Delegation Meeting
- Clarity in Communication
- Context & Relevance
- Ensuring Understanding
- Setting Performance Standards
- Delegating Authority
- Setting Support
- Clarity in Expectations & Committment
- Rewards & Recognition
Topic 10
Becoming a Good Delegator
- Characteristics of Effective Delegators
- Personal Action Plan
- Recommended Readings