Topic 1

Getting Started

• The Power of Change
• Case Study: Another Day at the Office
• Planning Tools
• Using Outlook’s Viewing Tools

Topic 2

The Four D’s

• Do, Dump, Delay, and Delegate
• Do: Working with E-mail Messages
• Dump: Working with Deleted Items
• Delay: Setting up Your Outlook Task List
• Delegate: Sending Task Requests
• STING

Topic 3

Setting Up Outlook

• Changing Notification Options
• Customising the Quick Access Toolbar
• Customising the Outlook Screen
• Customising Your Panes

Topic 4

Finding What You Need

• Organising Your Workspace
• Sorting Based on File Type
• Sorting with Categories
• Managing Electronic Files
• Using Search in Outlook
• Getting Rid of the Junk