Topic 1

Getting Started

• Icebreaker
• Pre-Assignment Review
• Workshop Objectives

Topic 2

Characteristics of Effective Feedback

• Six Characteristics
• Formal Feedback Framework
• Informal Feedback Framework
• State Your Case

Topic 3

Definitions

• Food for Thought
• When Feedback is Needed

Topic 4

Receiving Feedback Graciously

• Receiving Feedback Graciously

Topic 5

Speaking Clearly

• Being Descriptive
• Staying Neutral

Topic 6

Testing the Waters

• Scenario One
• Scenario Two
• Scenario Three

Topic 7

Communication Strategies

• Basic Skills
• Probing
• Non-Verbal Messages
• Interpretation Exercise

Topic 8

Wrapping Up

• Words from the Wise